1. Who We Are
This Privacy Policy describes how Anova-UK Limited (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or interact with our website at https://anovaservices.co.uk.
Company Name: Anova-UK Limited
Company Number: 16523044
Trading Address: Same as registered address
Contact Email for Privacy Matters: info@anovauk.com
2. What Information We Collect
We may collect and process the following personal data:
Name
Email address
Phone number
Company name (if provided)
IP address
Emergency call-out information
Site usage information (e.g. pages visited, duration on site)
Information submitted via forms, email signups, or online tools
3. How We Collect Your Information
We collect personal data through the following means:
Website contact forms
Emergency call-out and service request forms
Google and LinkedIn lead generation forms
Newsletter sign-ups
Analytics and tracking tools (e.g., Google Analytics)
Cookies and browser-based technologies
4. How We Use Your Data
We process your data for the following purposes:
To respond to your enquiries
To provide services you request
To send updates or marketing communications (with consent)
To improve and analyse website performance
To comply with legal obligations
To deliver customer support and follow-ups
5. Legal Basis for Processing
We process your data based on:
Your consent (e.g. newsletter sign-up)
Our legitimate interest in running and improving our business
The necessity to fulfil a contract or service request
Compliance with legal obligations
6. Sharing Your Data
We do not sell, rent, or share your personal data with any third parties. Your data remains confidential and securely stored.
7. Cookies
We use cookies to enhance your experience, analyse site traffic, and support functionality. You can manage or disable cookies via our cookie consent tool or through your browser settings.
8. Your Rights
You have the right to:
Request access to the personal data we hold about you
Request correction or deletion of your personal data
Withdraw your consent to marketing communications at any time
Object to or restrict processing in certain circumstances
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please email us at: info@anovauk.com
9. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined above or as required by law.
10. Security
We take data security seriously and implement appropriate measures to protect your information from unauthorised access, loss, or misuse.
11. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available at https://anovaservices.co.uk/privacy-policy